Terms & Conditions

Terms and Conditions

Effective Date: June 21, 2024

Welcome to All With Print, an e-commerce shop specializing in custom-branded packaging. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you disagree with these terms, you should not use this site.

1. General

These Terms and Conditions ("Terms") apply to all users of the Länsipahvi Oy website and services. The terms "we," "us," and "our" refer to Länsipahvi Oy (All With Print). The term "you", "buyer" or "customer" refers to the customer or user of our site.

These Terms and Conditions, together with any policies or operating rules posted on our website, constitute the entire agreement and understanding between you and All With Print, governing your use of our services and products, superseding any prior agreements, communications, or proposals.

2. Company Information

Länsipahvi Oy
Business ID: FI2244446-2
Address: Maskuntie 204, 21250 Masku, Finland
Email: hello@allwithprint.com
Phone: +358 44 542 4768

3. Products and Services

Product Range: All With Print offers a wide range of custom-branded packaging solutions. Each product is designed to meet specific branding and packaging needs.
Customization Options: Our products can be customized in terms of size, material, and design.
Material Selection: We provide an extensive selection of materials. Customers can choose materials based on their specific needs and environmental preferences.
Design Services: Our in-house design team is available to assist customers with creating unique and eye-catching packaging designs.
Quality Assurance: All With Print is committed to delivering high-quality products.
Sample Requests: Customers can request samples of our products to evaluate their quality and suitability before placing a bulk order. Samples can be requested through our website or by contacting our customer service team.
Bulk Orders: We offer competitive pricing for bulk orders and large-scale production runs. Volume discounts and special pricing arrangements are available for high-quantity orders.
Order Processing Time: Standard order processing time varies depending on the product and order size. Custom orders typically require additional time for design approval and production. Estimated processing times are provided at the time of order placement.
Lead Times: Lead times for custom orders depend on the complexity of the design and the production method chosen. We provide estimated lead times during the order confirmation process and strive to meet these timelines.
Sustainability Commitment: All With Print is dedicated to sustainability. We continually seek to minimize our environmental impact through the use of eco-friendly materials and sustainable production practices.
Customer Support: Our customer support team is available to assist with any inquiries regarding our products and services. Support is available via email and phone.
Innovation and Development: We continuously invest in research and development to bring innovative packaging solutions to the market. Our goal is to provide customers with cutting-edge products that meet evolving industry standards.
FAQ Section: For quick answers to common questions about our products and services, please visit our FAQ page. This resource is designed to provide immediate assistance and clarification on various topics.

By incorporating these detailed points, All With Print ensures that customers have a comprehensive understanding of the products and services offered, enhancing transparency and customer satisfaction.

4. Ordering

Order Placement: Orders can be placed through our website, by phone, or via email. Customers must provide accurate and complete information to ensure timely processing and delivery.
Order Confirmation: After placing an order, customers will receive an email confirmation containing the order details, estimated delivery date, and payment information. Please review this confirmation carefully and contact us immediately if there are any discrepancies.
Custom Orders: For custom-branded packaging, customers must submit their design files in the required format. Our design team will provide proof for approval before production begins. Production will not start until the proof is approved.
Order Changes: Customers can request changes to their orders within a specified time frame after placing the order. Changes to custom orders may affect the production timeline and cost.
Order Cancellation: Orders can be canceled within 24 hours of placement without incurring any fees. Cancellations requested after this period may be subject to cancellation fees, especially for custom orders where materials and production may have already commenced.
Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and online payment systems. Payment details are provided during the checkout process.
Payment Terms: Full payment is required at the time of order placement unless otherwise agreed upon in writing. For bulk and custom orders, a deposit may be required, with the balance due upon completion.
Lead Times: The lead time for each order depends on the product and quantity ordered. Estimated lead times are provided during the order confirmation process.
Customer Support: Our customer support team is available to assist with any questions or concerns regarding the ordering process.

By focusing on these key points, All With Print ensures that customers have a clear understanding of the ordering process, from placement to delivery, enhancing their overall experience.

5. Pricing

Price Listings: All prices for products and services are listed on our website. Prices are subject to change without notice, and the price listed at the time of order placement will apply.
Currency: Prices are displayed in Euros (€), and all transactions will be processed in this currency unless otherwise specified.
Taxes and Duties: Prices do not include applicable taxes, duties, and customs fees. These charges are the responsibility of the customer and will be calculated during the checkout process or invoiced separately.
Promotions and Discounts: We periodically offer promotions and discounts on our products. These offers are subject to terms and conditions, which will be outlined at the time of the promotion.
Custom Orders Pricing: Pricing for custom-branded packaging will depend on the complexity of the design, materials used, and order quantity. A detailed quote will be provided upon request.
Additional Charges: Additional charges may apply for special requests such as expedited processing, custom design services, or non-standard packaging materials. These charges will be communicated before order confirmation.
Errors and Omissions: In the event of a pricing error or omission on our website, we reserve the right to correct the error and revise your order accordingly (or to cancel the order and refund any amount charged).
Quotes and Estimates: For large or custom orders, we provide detailed quotes and estimates. These quotes are valid for a specified period, typically 30 days, after which pricing may be subject to change.

These points ensure that customers have a clear understanding of the pricing structure, potential additional costs, and the procedures for addressing pricing errors or obtaining quotes for large orders, enhancing transparency and customer satisfaction.

6. Payment

Accepted Payment Methods: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), and bank transfers.
Payment Processing: Payments are processed securely through our payment gateway. All transactions are encrypted to protect your financial information.
Full Payment Requirement: Full payment is required at the time of order placement unless otherwise agreed upon in writing. Orders will not be processed until payment is received.
Payment Terms for Bulk Orders: For bulk and custom orders, a deposit may be required at the time of order placement, with the balance due upon completion or as specified in the contract.
Currency: All transactions are processed in Euros (€) unless otherwise specified. Customers are responsible for any currency conversion fees charged by their financial institution.
Payment Confirmation: Once your payment is processed, you will receive an email confirmation with the details of your transaction. Please retain this confirmation for your records.
Late Payments: Late payments may be subject to additional fees and interest charges as outlined in the invoice or contract. Continued late payment may result in order cancellation.
Invoice Requests: Customers can request an invoice for their purchase. Invoices will be sent via email.
Secure Transactions: We use advanced security measures, including SSL encryption, to ensure that your payment information is protected. We do not store any credit card details on our servers.
Disputes and Chargebacks: If you encounter any issues with your payment or believe a charge is incorrect, please contact our customer service team immediately to resolve the matter. Chargebacks should only be initiated as a last resort after contacting us.

These points ensure that customers understand the payment process, accepted methods, and the importance of secure and timely transactions, providing clarity and fostering trust in All With Print financial dealings.

7. Shipping and Delivery

Delivery dates are estimates and may vary due to factors beyond our control.
Each product may have a separate delivery date due to different production lead times.
We are not responsible for delays caused by shipping carriers or customs.
The buyer is entitled to terminate the contract if the delivery of goods is delayed by more than 30 days.
Should there be a delay in the delivery of goods, the buyer may only terminate the contract if All With Print has been expressly informed of the critical nature of the delivery deadline.
We offer free shipping within continental Europe. However, the prices displayed on our website do not include transportation charges for orders from outside continental Europe. These additional shipping costs will be applied separately.
All With Print is not liable for any delivery delays caused by circumstances beyond our control, including but not limited to acts of natural disasters, war, strikes, government actions, pandemics, or other events deemed force majeure. In such instances, we will make every reasonable effort to inform customers of the delay and provide an estimated delivery date, but we cannot guarantee timely delivery under these conditions.

8. Returns and Refunds

Eligibility for Returns: Custom products are non-refundable unless they arrive damaged or with printing errors. To be eligible for a return, items must be unused and in the same condition as received.
Return Process: If you receive a damaged or incorrectly printed item, please contact us at hello@allwithprint.com within 14 days of receipt. Include photos and details of the issue. We will provide instructions on how to return the item.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrectly printed.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges: We only replace items if they are defective or damaged.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us.
Sale Items: Only regular priced items may be refunded; sale items cannot be refunded.
Custom Orders: Custom or personalized orders cannot be returned or refunded unless they are defective or incorrectly printed.
Cancellation Policy: There is a brief period between placing your order and approving the artwork where we can collaborate to stop the order. Please be aware that once the artwork has been approved, we will not be able to issue a refund, as the packaging will already be in production and printing will have commenced.

By adhering to these policies, we ensure a fair and transparent process for handling returns and refunds, prioritizing customer satisfaction and quality assurance.

9. Intellectual Property

Ownership: All content on the All With Print website, including but not limited to text, graphics, logos, images, and software, is the property of All With Print or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the site and its content for personal, non-commercial purposes. This license does not include any resale or commercial use of the site or its contents.
Prohibited Uses: You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any portion of the site for commercial purposes without express written consent from All With Print.
User-Generated Content: By submitting content to our site (such as reviews or comments), you grant All With Print a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Third-Party Intellectual Property: We respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
Content Accuracy: While we strive to ensure the accuracy of the content on our site, we make no warranties or representations regarding the accuracy, completeness, or timeliness of the information.
Modification of Content: We reserve the right to modify, suspend, or discontinue any aspect of the site or its content at any time without notice.
Protection of Rights: We will enforce our intellectual property rights to the fullest extent of the law, including seeking legal action for infringement.
Legal Compliance: Your use of the site must comply with all applicable laws and regulations, including those related to intellectual property and data protection. Any unauthorized use terminates the permission or license granted by All With Print.

By adhering to these policies, we ensure the protection and respect of intellectual property rights for both All With Print and its users.

10. Limitation of Liability

Maximum Liability: To the fullest extent permitted by law, All With Print liability for any claim, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with the sale or use of any products or services purchased via the website shall not exceed the price paid by the customer for the product or service in question.
Indirect Damages: All With Print shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or use, incurred by the customer or any third party, even if All With Print has been advised of the possibility of such damages.
Product Use: We are not liable for any damages arising from the misuse, unintended use, or improper storage of our products. It is the customer's responsibility to ensure that the products are used in accordance with the instructions provided.
Third-Party Links: Our website may contain links to third-party sites that are not owned or controlled by All With Print. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. Buyers should read the terms and conditions and privacy policies of any third-party sites they visit.
Service Interruptions: We do not guarantee that our website will be uninterrupted, timely, secure, or error-free. We are not liable for any disruptions, delays, or other issues that may arise from using our website or services.
Force Majeure: All With Print is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, pandemics, or other force majeure events.
Data Accuracy: While we strive to provide accurate and up-to-date information on our website, we do not warrant the accuracy, completeness, or reliability of any information provided. Any reliance on the information on our website is at the customer's own risk.
Customer Responsibility: It is the customer's responsibility to provide accurate and complete information when placing an order. We are not liable for any issues arising from incorrect information provided by the customer.
Exclusions: Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you might have additional rights.
Modifications: We reserve the right to modify or discontinue our products or services at any time without notice. We are not liable for any consequences arising from such modifications or discontinuation.

By adhering to these limitations, All With Print ensures a clear understanding of liability boundaries, promoting fair business practices and transparency with our customers.

11. Governing Law

Jurisdiction: These Terms and any disputes arising from or related to your use of the All With Print website or services shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law principles.
Exclusive Jurisdiction: Any legal action or proceeding arising out of or related to these Terms or your use of our website shall be brought exclusively in the courts of Finland, and you consent to the jurisdiction of such courts.
International Use: If you access our website from locations outside of Finland, you are responsible for compliance with local laws. All With Print makes no representation that the content on our website is appropriate or available for use in other locations.
Waiver of Jury Trial: To the fullest extent permitted by law, you waive any right to a jury trial in any legal proceeding arising out of or related to these Terms or your use of our website.
Language: These Terms may be translated into other languages for convenience. In the event of a conflict between the translated version and the Finnish version, the Finnish version shall prevail.
Legal Compliance: Your use of our website must comply with all applicable laws and regulations. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Amendments: We reserve the right to modify these Terms at any time without notice. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
Disputes: If you have any questions or concerns about these Terms or your use of our website, please contact us at hello@allwithprint.com.

By specifying these governing law provisions, All With Print establishes clear guidelines for resolving disputes and ensuring compliance with applicable laws, fostering transparency and legal clarity for our customers.

12. Changes to Terms

Right to Modify: All With Print reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
Notification of Changes: We will notify you of any significant changes to these Terms by posting a notice on our website or by sending an email to the address associated with your account.
Continued Use: Your continued use of our website and services after any changes to these Terms constitutes your acceptance of the revised Terms.
Review of Terms: It is your responsibility to review these Terms periodically to stay informed of any updates or changes. The date of the latest revision will be indicated at the top of the document.
Binding Agreement: All modifications and changes to these Terms and Conditions are binding on all users and customers from the date of publication.
Specific Provisions: Changes to specific provisions of these Terms may not be retroactive. If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Feedback and Inquiries: If you have any questions or concerns about the changes to these Terms, please contact us at hello@allwithprint.com. We value your feedback and will address your concerns promptly.
Temporary Suspension: In case of significant changes that require immediate implementation, we may temporarily suspend certain services to update our systems and ensure compliance with the new Terms.
Compliance with Laws: Any changes to these Terms will comply with applicable laws and regulations. We strive to ensure that our policies reflect current legal standards and best practices.

By incorporating these points, All With Print maintains transparency and clarity regarding potential modifications to our Terms and Conditions, ensuring customers are well informed and up-to-date.

13. User Conduct

Lawful Use: Users must use the website and services in compliance with all applicable local, national, and international laws and regulations.
Prohibited Activities: Users are prohibited from engaging in activities that:
Violate any laws or regulations.
Infringe upon the rights of others, including intellectual property rights.
Involve the transmission of unsolicited or unauthorized advertising, spam, or other forms of solicitation.
Include any form of harassment, abuse, or harm to other users or individuals.
Disrupt or interfere with the security, functionality, or performance of the website or services.
Accurate Information: Users must provide accurate, current, and complete information when creating an account, placing orders, or engaging with the website. Users are responsible for updating their information as necessary.
Account Security: Users are responsible for maintaining the confidentiality of their account credentials, including usernames and passwords. Any unauthorized use of an account must be reported immediately to All With Print.
Respectful Interaction: Users must interact with All With Print staff, representatives, and other users respectfully and professionally. Abusive or threatening behavior will not be tolerated.
Prohibition on Unauthorized Access: Users may not attempt to gain unauthorized access to any portion of the website, other accounts, computer systems, or networks connected to the website through hacking, password mining, or any other means.
Resource Usage: Users must not engage in activities that excessively burden the website's infrastructure or interfere with its normal operation, including but not limited to denial-of-service attacks or similar disruptive actions.
Third-Party Links: Users may not post or distribute unauthorized links to third-party websites that may contain harmful content, phishing attempts, or solicitations.
Use of Bots or Automated Tools: The use of bots, spiders, or any automated tools to access, scrape, or manipulate the website and its content is strictly prohibited.
Reporting Violations: Users are encouraged to report any violations of these Terms and Conditions or suspicious activities to All With Print at hello@allwithprint.com.
Consequences of Misconduct: All With Print reserves the right to suspend or terminate user accounts, cancel orders, or take legal action against users who violate these Terms and Conditions. Users may also be held liable for any damages or losses resulting from their misconduct.

By setting clear expectations for user conduct, All With Print ensures a safe, respectful, and legally compliant environment for all users and maintains the integrity of its services.

14. Product descriptions

Accuracy of Information: We strive to ensure that all product descriptions, images, and specifications on our website are accurate and up-to-date. However, we do not warrant that the product descriptions or other content on the website are error-free, complete, or current.
Representation of Products: While we make every effort to display the colors and images of our products as accurately as possible, the actual colors you see will depend on your monitor's display. We cannot guarantee that your monitor's display of any color will be accurate.
Specifications: Product specifications, including dimensions, materials, and features, are provided for informational purposes and may be subject to change without notice. Please verify any critical specifications before placing an order.
Custom Products: For custom-branded packaging, customers are responsible for providing accurate design specifications and approving proofs. Any deviations from the approved proof are not the responsibility of All With Print.
Product Availability: Availability of products is subject to change without notice. We reserve the right to modify or discontinue any product at any time.
Errors and Omissions: In the event of any error or omission in the product descriptions or pricing, we reserve the right to correct such errors and revise your order accordingly (or to cancel the order and refund any amount charged).
Design Templates: Where design templates are provided for custom products, customers must use these templates to ensure proper layout and dimensions. We are not responsible for errors resulting from the use of incorrect templates.
Product Samples: We may offer samples of certain products to help customers make informed decisions. These samples are representative and may not exactly match the final product due to variations in production processes.
Suitability for Use: It is the customer’s responsibility to determine the suitability of a product for their specific needs and purposes. All With Print is not responsible for any product being unsuitable for a particular use.
Compliance with Laws: Customers must ensure that the products they purchase comply with local laws and regulations, including those related to labeling, packaging, and safety standards.
Requests for Information: If you require additional information about a product, please contact us at hello@allwithprint.com. We will do our best to provide the information you need to make an informed decision.
Packaging: While we aim to ensure that the packaging of our products is as described, there may be slight variations due to updates or changes in the packaging process.

By incorporating these detailed points in product descriptions, All With Print ensures transparency and helps customers make informed decisions, fostering trust and satisfaction.

15. Contact Us

Customer Service: For any inquiries or assistance, our customer service team is available to help. You can reach us at hello@allwithprint.com.
Business Hours: Our customer service operates Monday to Friday from 8:00 AM to 6:00 PM (GMT+3). We strive to respond to all inquiries within 24 hours during business days.
Mailing Address: All With Print, Maskuntie 204, 21250 Masku, Finland. Please note that this address is for correspondence only and not for product returns.
Phone Support: For urgent matters, you can call us at +358 44 542 4768. Phone support is available during our business hours.
Feedback: We welcome your feedback on our products and services. If you have any suggestions, comments, or concerns, please email us at hello@allwithprint.com.
Order Inquiries: For questions regarding your order status, shipping, or any post-purchase issues, please include your order number in your communication to help us assist you more efficiently.
Technical Support: If you encounter any technical issues with our website, please contact us at hello@allwithprint.com. Provide a detailed description of the issue and any relevant screenshots.
Partnerships and Collaborations: If you are interested in partnering with All With Print or discussing collaboration opportunities, please reach out to us at hello@allwithprint.com.
Response Time: We aim to respond to all inquiries within 24 hours, excluding weekends and holidays. During peak times, response times may be slightly longer.
Complaint Resolution: If you have a complaint about our products or services, please contact us at hello@allwithprint.com. We are committed to resolving issues promptly and to your satisfaction.

By providing these comprehensive contact points, Länsipahvi Oy ensures that customers and partners have multiple ways to reach out, fostering effective communication and customer satisfaction.